The Relationship Manager (RM) position is both internal and external facing and will assist in developing processes and systems to support the successful implementation of the suite of programs and conferences within the department.
The UNCF Advocacy and Programs Division leads the development and implementation of a variety of successful student internship and fellowship programs many of which are coupled with valuable scholarship assistance for college students. These are overseen by the Student Professional Development Programs (SPDP) department, which is rapidly growing new and exciting programs with leading industry partners looking for diverse, talented student leaders for professional development and learning opportunities.
The Relationship Manager (RM) position is both internal and external facing and will assist in developing processes and systems to support the successful implementation of the suite of programs and conferences within the department. The SPDP department is filling 3 positions to support the Directors overseeing the Panda Cares UNCF Scholars Program, the UNCF Chevron Scholars Program, and our portfolio of various other internship & scholarship programs. The RM will also assist in maintaining effective communication and relationships with program participants, donor stakeholders, and UNCF staff. He/she will report to the program’s Director and work collaboratively with other SPDP team members and other UNCF departments to manage the day-to-day activities related to successfully achieving the goals of our programs.
Duties and Responsibilities
- Recruit qualified students to apply to the program with support from the Outreach department within Scholarships and Programs.
- Assist in the scholarship application and selection process and reporting.
- Conduct scholar engagement including managing scholar support services and responding to student inquiries by phone, letter, or e-mail.
- Collaborate with external partners to develop online professional development curriculum and overall program content.
- Support the SPDP Advisory Committee engagement in the program and other department led activities.
- Manage the dissemination of essential correspondences to scholars and partners including but not limited to award letters, monthly scholar check-ins, travel, and conference FAQ.
- Assist the Director in monitoring the financial activity of the program working in coordination with the S&P Operations and Accounting Department to assure accuracy in scholarship awarding, troubleshooting financial aid and/or enrollment verification for scholars, and all other aspects of the program budget including budget reconciliation, supporting the financial reporting process to the donor, and processing the submission of check requests, ensuring that funds requested are consistent with the amounts available.
- Other duties as assigned.
Education and Experience
- Bachelor’s degree (B. A.) from four-year college or university.
- 2-5 years of experience in program administration and management.
- Experience working in post-secondary education with undergraduate and/or graduate academic programs; scholarship/internship programs management; and/or other non-profit setting supporting student development and strategic partnerships is strongly preferred.
- Experience or knowledge of the following disciplines a plus: professional development strategies.
Qualifications and Skills
Language Skills – Strong written and oral communication skills with ability to be a polished communicator; ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to develop and write reports, business correspondence, power point presentations and procedural guidelines. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability – Ability to apply critical thinking skills to solve practical problems dealing with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Management Abilities – Position requires a program manager who is a self-starter with a high degree of interpersonal relational skill building in a fast-paced environment. Must enjoy providing support and coaching to college students in improving their professional development. Must be a team player who can collaborate and work effectively with diverse groups of people at various levels of the organization. Ability to handle a variety of stakeholders, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities while exercising an exceptional attention to details. Includes supervisor and peers in planning, decision-making, facilitating and process improvement; takes responsibility for work activities; seeks to improves methods, products and services; and solicits and applies customer feedback (internal and external).
Other Skills and Abilities
Must be a self-starter who take initiative to move work forward. Strong organizational skills: Proficiency in Microsoft Office Suite and use of social media platforms; ability to effectively use technology to track and manage program implementation and outcomes; willingness to embrace ambiguity and work within established guidelines to resolve unique challenges. Volunteer management skills; strong planning skills and the ability to multi-task; outstanding human relations and managerial skills; the ability to work with minimal supervision. Familiarity with or ability to learn customer relations management systems such as Salesforce and/or online course management systems such as Schoology a plus.
Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision. The employees are required to spend a large amount of time using a computer for work and communication.
Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work environment is highly collaborative. The noise level in the work environment is usually moderate.